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CANCELLATION & REFUND

Home / CANCELLATION & REFUND

Alpha Business Designs believes in helping, rather cooperating with its customers as far as possible. We follow the liberal cancellation policy where the customers agree to follow this point noted below to place proper cancellation request:

  • All the cancellations will be conceded only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the team of Alpha Business Designs and they have initiated the process of delivering the project or services.
  • Please note that the cancellation of orders will not be granted on the Day/date of Delivery.
  • No cancellations are entertained for those services which the marketing team from Alpha Business Designs has obtained on special occasions like Christmas, Easters, New Years etc. These are limited period offers and therefore cancellations are not possible.
  • However, refund/replacement can be made if the customer establishes that the quality of services delivered is not good. The matter should be reported within 5 to 7 working days.
  • In case you feel that the product/services received is not as shown on the site or as per your expectations, you must bring it to the notice of Alpha Business Designs' customer service within 24 hours of receiving the services. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • All amounts owed by the client to Alpha Business Designs for services rendered before the verified cancellation date must be paid in full. There will be no prorating for partial months throughout the agreement. Due to account security and privacy concerns, all billing related questions and cancellation requests must be made in writing or via email.
  • Cancellation requests will only be processed if made by the initial authorizing party and if received in writing. There will be no refunds of money for any cancellation requests made after 7 days from the date of order.
  • Any cancellation done after the cooling-off period by the client, for any reason whatsoever, will lead to full payment of the agreed price and immediate termination of the contract, until otherwise mutually agreed between Alpha Business Designs and the client.
  • In case of complaints regarding services that come with a warranty from manufacturers, please refer the issue to them.

Refund Policy

When a customer/s buys the services of Alpha Business Designs, the purchase is covered by our 30-day money-back guarantee. If the customer/s is, for any reason, not entirely happy with our services, Alpha Business Designs may issue a full refund after analysis of and investigation on cooperation with the customer. Alpha Business Designs develops and sells software that customers use for easing the workflow. We have hundreds of satisfied customers worldwide, and the support system is second to none. That is why Alpha Business Designs can afford to back its services/product with this special guarantee. To request a refund, simply contact Alpha Business Designs customer support team with your contact details within ninety (90) days of availing services or purchasing products. Please include your order/invoice number (sent to you via email after placing an order) and optionally please tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of services delivered. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting services. Refunds are being processed within 21 days period.